IGMAS Technologies Dramatically Expands Outsourced Hospitality IT Services Provided to Joie de Vivre Hospitality
Los Angeles, CA-December 8, 2011 - IGMAS Technologies today announced the dramatic growth of its technology partnership with Joie de Vivre (JDV) Hospitality by providing complete centralized managementand property level IT services for JDV’s hotel and corporate users. In addition to providing comprehensive Tier 1 Helpdesk services, IGMAS will expand its managed services by providing 24x7 helpdesk support, escalated Tier 2 and Tier 3 services, centralized network infrastructure administrative efforts; including maintenance of the Microsoft OS, Citrix, SharePoint, and Active Directory roles, PCI compliance remediation, monitoring of data backup, antivirus, and providing a focus on industry best practices.These expanded IT services will also be extended to the Thompson Hotel brand, a luxury lifestyle collection of properties which have recently merged with the JDV family of hotels.
“We are grateful that after three years of providing key IT services, the senior JDV management team had the utmost confidence in our abilities to provide this additional level of mission-critical IT services to their operation”, said Michael Breindel, President of IGMAS Technologies, Inc.“Our team of Helpdesk Engineers and IT specialists has worked very hard to understand JDV’s corporate culture, processes, and business needs to be able to deliver the comprehensive and high quality service the company’s team members have come to expect.This increased set of roles and responsibilities we have been given is a testament to our performance as a technology management leader and underscores the high level of trust and confidence we have built with the JDV organization as a whole.”
JDV hotel team members and guests alike have greatly benefited from the IT services and overall management provided by IGMAS in resolving IT issues quickly and effectively, in our streamlined approach to helpdesk, remote monitoring, product procurement, staffing, and network administration. “IGMAS has great depth of experience in servicing the hospitality industry, both small and large groups alike. I am confident that this new, holistic support and operations arrangement will be very beneficial to our portfolio of hotels everywhere.” said Michael Stano, Vice President of Technology for JDV Hospitality. IGMAS Technologies, Inc. is a technology management and services organization specializing in high-quality products and services including strategic consulting, infrastructure design, product integration, national deployments, and comprehensive support services for businesses in numerous industries. IGMAS offers experienced technology and business consultants, project managers and product specialists well versed in the intricacies and challenges of Information Technology.For more information, visit http://www.igmas.com or contact IGMAS Technologies, Inc. at 877-609-8324.